Keywords
Send any of these as a reply to a message from us, from the mobile number that receives them. Keywords are not case-sensitive.
- STOP
- Opts you out. You will receive no further SMS messages from Caravan Supply Chain.
- START
- Opts you back in after a STOP, using the same mobile number.
- HELP
- Returns our support number and a link to this page.
I want to stop receiving texts
Reply STOP to any message from us. The opt-out is processed automatically and you will receive one final confirmation message, after which we will send nothing further to that number.
Opting out is honored regardless of whether you have freight moving with us. It does not cancel a load, change a pickup or delivery appointment, or affect any agreement between you and Caravan Supply Chain — it only stops the text messages. Our Operations team will continue to reach you by phone or email as needed.
If you no longer have the handset that receives the messages, or replying STOP does not work for any reason, call (312) 767-3612 or email support@caravansc.com and we will remove the number for you.
I am getting texts I did not sign up for
This usually means the number was provided to us by a dispatcher, carrier, or shipping contact as the operational contact for a load, or that it previously belonged to a driver who has since left a carrier. Reply STOP and the number is removed.
If you want the number investigated rather than simply removed, call (312) 767-3612 and tell us the number and roughly when the messages started. We will trace how it entered the program and remove it at the source so it is not re-added on the next load.
I want to start receiving texts
If you previously opted out, reply START from the same number. If you have never opted in, use the SMS opt-in page, or tell any Caravan agent during a call and they can record your consent directly. Either way, we confirm it with an opt-in text.
Message and data rates
Caravan Supply Chain does not charge for these messages. Your mobile carrier may charge for messages sent or received, depending on your plan. Message frequency varies with shipment activity — several messages during an active load, and none when you have no freight moving with us. Carriers are not liable for delayed or undelivered messages.
Talk to a person
Our Operations team handles messaging questions alongside freight. Call (312) 767-3612 or email support@caravansc.com.
Monday–Friday, 8:00 AM – 6:00 PM Central. After-hours coverage for active shipments.
For anything that is not about text messages, the contact form reaches the same team and does not require opting in to SMS.
Related
SMS Terms & Conditions — the full terms for this messaging program, including consent, message types, and eligibility.
Privacy Policy — how we handle your information, including the commitment that mobile phone information and SMS consent are never sold or shared with third parties for marketing purposes.